Legal
Cancellation
What happens if a trip does not run.
Version 2, for trips accepted from 4 November 2026.
If you cancel
What you pay depends on how much notice you give, counted in calendar days before your travel date in New York time. It is one total, and your deposit counts towards it:
- More than 14 days before travel: 20% of the trip price
- 7 to 14 days before travel: 30% of the trip price
- 3 to 6 days before travel: 50% of the trip price
- Fewer than 3 days before travel, or on the day: 100% of the trip price
Everything you have paid is applied to that total. Anything you paid beyond it is returned to you, and anything it leaves unpaid is still owed.
We would always rather move a trip than lose it. If your plans have shifted, call us before you cancel. Rescheduling is usually possible and costs you nothing.
Why there is a fee at all
When you accept a price we commit to an operator and pay them a deposit on your behalf. That money is gone whether or not the trip runs, and the vehicle has been held out of their schedule since the day you booked.
If the operator cancels
We find you another vehicle. If we cannot, you are refunded in full, and the cancellation fee above does not apply, because the cancellation is not yours.
If we cancel
You are refunded in full. The only circumstances in which we would are safety, a compliance failure we discover before the trip, or an operator we cannot replace.
Unpaid balances
A 20% deposit books every trip. On a trip over $500.00 the balance is due 3 days before you travel; on a trip of $500.00 or less it is due at the first pickup. A trip whose balance has not cleared may not be dispatched, and if it is canceled for that reason the terms above apply as though you had canceled it.
Trips accepted before 4 November 2026
A trip keeps the terms it was accepted under. For a trip accepted before 4 November 2026 (version 1): Canceling costs a flat 10% of the trip price, whatever the notice, and a booking deposit is not refunded: the fee is charged on top of it. Under $1,000.00 a trip is paid in full to book it; at $1,000.00 and above, a 20% deposit books it. The balance is due 3 days before you travel.
To cancel or change a trip: (516) 928-4520. See also our terms of service.